We want you to be satisfied with your purchase. This policy explains how returns, refunds, and cancellations work.
Returns
You may request a return within the return window shown on your order (see your account Order History). Products must be unused, in original packaging, with all accessories and the original invoice.
Non-Returnable Items
Consumable parts such as filters, membranes, and cartridges once installed/used are not eligible for return unless defective on arrival.
How to Request a Return
Go to My Orders in your account, select the order, and submit a return request with a reason and photos if applicable. Our team will review and respond within a few business days.
Refunds
Once a returned item is received and inspected, approved refunds are processed to the original payment method (or as store credit, where applicable) within 7-10 business days.
Cancellations
Orders can typically be cancelled before they are shipped. Once shipped, the order must instead be returned after delivery following the process above.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact support within 48 hours of delivery with photos, and we will arrange a replacement or refund at no extra cost.
Contact Us
For any questions about returns or refunds, please contact our support team with your order number.